FAQ's

When your item is dispatched you will receive a tracking number from our carriers. If you need an update on your order prior to dispatch then please contact us [email protected]

Please contact our customer services team via email [email protected] or call 01332 370152 and we’ll get right on to it. When your item is dispatched you will receive a tracking number from our carriers.

Great, and yes some of our products do need a bit of care and attention to make them last as long as possible. Please refer to our Care Notes page for more information.

We aim to deliver all orders within 4-6 weeks. Please note in busier times this could extend to 8 weeks.

Yes, within an email after you have placed your order. All of our care notes can be found on the care notes channel here.

At Cosy we are consciously sourcing environmentally sensitive products for both your indoor and outdoor settings. Upcycled means to reuse discarded objects or materials (such as tyres) in such a way as to create a product of higher quality or value than the original. Voila!

Please email our friendly customer services team and we will do our best to accommodate any order requests.

We love to hear from you, if you have any product ideas or anything you’d like to chat to our team about please email [email protected]

Firstly, Congrats! We would be happy to advise you, please email  [email protected] with some initial information – size of setting, how many children, age of children etc.

Where can I find product assembly instructions?

If you’re looking for product assembly instructions, please use our website AI bot, which you can find in the bottom right-hand corner of your screen. Alternatively, our Customer Services team will be happy to help. Please email [email protected] or call 01332 370152.