Below are some of the questions we are frequently asked. If you have any other questions, please don't hesitate to contact us.
Can I track my website order?
Yes, please refer to the email sent to you by the customer services team.
Missing or faulty item from your order?
Please contact our customer services team via firstname.lastname@example.org or call 01332370152 and we’ll get right on to it.
How can I look after my Cosy items better?
Great, and yes some of our products do need a bit of care and attention to make them last as long as poss. Please refer to our Care notes pagefor more information.
How long will my order take?
We aim to deliver all orders within 4-6 weeks. Please note in busier times this could extend to 8 weeks.
Will I receive assembly instructions?
Yes, within an email after you have placed your order. All of our care notes can be found on the care notes channelhere.
Do you charge for delivery?
We have 4 delivery options, they are:
- Orders under £200 - £5.95+vat
- Orders over £200 - Free
- Items marked Heavy symbol will be charged at £27.50+vat
- Certain items are marked with a Double Heavy symbol are charged at £45+vat.
What is upcycling?
At Cosy we are consciously sourcing environmentally sensitive products for both your indoor and outdoor settings. Upcycled means to reuse discarded objects or materials (such as tyres) in such a way as to create a product of higher quality or value than the original. Voila!
I have an extra note / special delivery instructions to add to my order
Please email our friendly customer services team and we will do our best to accommodate any order requests.
I have an idea for a product, where can I submit my ideas?
We love to hear from you, if you have any product ideas or anything you’d like to chat to our team about please email@example.com
I’m setting up a new nursery and unsure of what I should be ordering.
Firstly, Congrats! We would be happy to advise you, please firstname.lastname@example.org with some initial information – size of setting, how many children, age of children etc.