Delivery Information

Here at Cosy we’re working hard to ensure all orders that are placed with us are fulfilled ASAP.

We aim to have high stock availability all year round, our expected timescales for deliveries are detailed below.

If you have any queries or need any support, please email us at sales@cosydirect.com and a member of our customer service team will be in touch to support you.

Kind regards

The Cosy team

Amendments/ Cancellations

Please take a few minutes to check through this to ensure that we have placed the order correctly for you. Please email orders@cosydirect.com with any changes. Please note that any amendments/cancellations need to be advised to us within 24 working hours.


Cosy Stocked Items

For Cosy stocked items we aim to deliver within 7 - 10 days. However, if there are items selected currently out of stock in our warehouse, deliveries to customers are normally within 4-5 weeks for orders that do not require pallet delivery. 5-6 weeks for those that do.

Direct Delivery Items /made to order items

Larger items made to order and marked with a ‘lorry’ are delivered direct from suppliers.
Generally deliveries are 6 weeks.

Please feel free to contact a member of our sales team to discuss delivery dates for any outstanding orders.


As per the industry standard for carriers they will guarantee to deliver to pavement/kerb side level only. Some of our products necessitate a 2 man delivery service, these are indicated by the double weight symbols on our website and in our catalogues, these attract a higher delivery charge but on this service your goods will be hand carried off the vehicle and placed at a convenient ground floor site.

Please note due to the varied product types and suppliers we may part ship your orders to ensure you receive the reserved items as soon as possible. Any remaining items would then be on back order and sent out on future deliveries.

Deliveries can be made during school holidays and we would therefore ask you to advise us of this so we can action this for you. Otherwise during the school holidays dates orders will be stored until schools re open.


Our standard carriage costs are as follows-

Orders over £200 (ex vat) – Free

Orders under £200 (ex vat) - £5.95 + vat

Orders with heavy/bulky products will be subject to a one off delivery surcharge of £39 + vat (regardless of order value) These products are identified by the heavy symbol.

If any Item within your order has two heavy symbols this denotes that your order will be subjected to a one off £70+VAT carrier surcharge.

Please note these charges are only applicable for the UK Mainland. Carriage costs will differ for Scottish Highlands, Offshore Islands, Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man, The Channel Isles and any other International destination; shipping prices for these destinations can be provided to you as a quote upon request.

We'd love to help you with any questions you may have! If you want to learn more about our terms and conditions, just head to our website or check out our catalogue. If you still have questions, feel free to email us at sales@cosydirect.com or give us a call at 01332 370152. Our sales team is here and ready to assist you!

Thank you for your custom