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We are fully operational, however some leadtimes are impacted by the previous closure of many educational suppliers and to ensure social distancing. We are doing our utmost to deliver orders as quickly and safely as possible and thank you for your patience. See our delivery details for more information.

Delivery Information

Deliveries

Amendments/ Cancellations

Please take a few minutes to check through this to ensure that we have placed the order correctly for you. Please email orders@cosydirect.com with any changes. Please note that any amendments/cancellations need to be advised to us within 24 working hours. We will then be able to amend accordingly for you.

Delivery

We endeavour to get the goods out to you as soon as possible, our delivery promise is as follows-

1.Stocked Items

•We aim to deliver within 3 weeks. However due to impact on for Covid 19 on educational suppliers some of our products you may experience a slight delay.

2. Made to Order Items & Cosy Items

• Products with a 'made to order' icon have been developed by ourselves with your input.
• These products are manufactured by high quality craftsmen, often using natural or recycled resources and delivery may take up to 4 – 6 weeks. 

3. Direct Delivery Items

 

Items market with a ‘lorry’ are delivered direct from suppliers.

Generally deliveries are 4-6 weeks. However due to covid 19 we are seeing an impact on many furniture items with leadtimes longer than usual.

 

Please feel free to contact a member of our sales team to discuss delivery dates for any outstanding orders.

As per the industry standard for carriers they will guarantee to deliver to pavement/kerb side level only.

Please note due to the varied product types and suppliers we may part ship your orders to ensure you receive the reserved items as soon as possible. Any remaining items would then be on back order and sent out on future deliveries.

Deliveries can be made during school holidays and we would therefore ask you to advise us of this so we can action this for you. Otherwise during the school holidays dates orders will be stored until schools re open.

Carriage

Our standard carriage costs are as follows-

Orders over £200 (ex vat) – Free

Orders under £200 (ex vat) - £5.95 + vat

Orders with heavy/bulky products will be subject to a one off delivery cost of £27.50 + vat (regardless of order value) These products are identified by the heavy symbol.

If any Item within your order has two heavy symbols this denotes that your order will be subjected to a one off £45+VAT carrier surcharge.

Please note these charges are only applicable for the UK Mainland. Carriage costs will differ for Scottish Highlands, Offshore Islands, Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man, The Channel Isles and any other International Destination.

Please refer to our website and catalogue for our full terms and conditions or contact a member of the sales team via email sales@cosydirect.com or call 01332 370152 should you have any further questions.

Thank you for your custom,

The Cosy Team

 

Tel: 01332 370152
Email: sales@cosydirect.com