TERMS & CONDITIONS

Delivery times

Usually up to 3 weeks as we develop our army of small suppliers.

Orders with the Made to Order icon will be 4-6 weeks delivery.

Delivery Charges

Orders over £200 (ex VAT) - Free Delivery.

Orders under £200 (ec VAT) - £5.95 (+VAT)

Orders with heavy/bulky products will be subject to a one-off £16.95 (+VAT) carrier surcharge.

Items that are direct delivery from our 3rd party suppliers may occur additional delivery charges depending on postcode.

All deliveries are to ground floor pavement level.

Errors and omissions excepted.

All goods remain the property of cosy until paid for in full.

Any problems with deliveries must be reported to us within 7 days of receipt please note that all heavy weight may be subject to a restocking fee.

Delivery notes signed as unchecked cannot be accepted as damaged or faulty.

All deliveries are to ground floor pavement level.

Returns Policy

Goods should not be returned without first contacting our Customer Services team. Should an item need to be returned it must be returned within seven working days after you have received your goods and in its original packaging and in a re-saleable condition. Returns are subject to a chargeable collection fee.

When an item is faulty we reserve the right to repair or replace the item. If this is not possible a credit may be issued.

Cancellation Policy

Amendments or cancellations will only be accepted in writing by either email to orders@cosydirect.com or by fax on 01332 639924 quoting your cosy order reference providing the goods have not yet been dispatched from our warehouse,

or in the case of ‘made to order items’, the goods have not left our manufacturer’s warehouse or production has not started. If goods have been dispatched then the returns policy will apply.

You can cancel an order from the moment you place an order and up until seven working days after you have received your goods.